Frequently Asked Questions

How do I get a quote?

You can get a quote by searching for your pick-up and drop-off locations on the Find Transfer page. For a final price, please be sure to complete the number of passengers travelling, the date of travel and your flight time (for both legs of your trip if you are booking a return transfer). All the results are actual services available for your transfer. And all prices are the total price for all passengers travelling, and are based on the full travel details you provided.

If you need help getting a quote for your transfer, or if you're having trouble finding available services, feel free to Contact Support and our team will help you book.

How do I make a booking?

You can make a booking by selecting a service on the Find Transfer page. Next, you enter your passenger, flight, and payment details, and click Confirm. Once you see your booking confirmation page, your booking has been processed and sent to your selected Transport Provider. You will also receive an email confirming your Jayride booking.

If you need help making a booking, or if you're having trouble with your payment, please Contact Support below and our team will help you book.

What currency will I be charged in?

The prices that are displayed are estimated based on today's exchange rates according to the currency you selected at the top of the page. Your final payment will be settled in the Transport Provider's currency.

How do I change currencies?

If you would like to view the price of all providers in a different currency, head to the top of the screen and click on the currency code; selecting the currency that you want.

The currency displayed is indicative only, payment will be in the Transport Provides currency.

Will I be charged international transaction fees?

All bookings are charged in the Transport Providers currency, which means that your card provider may charge you international transaction fees. Jayride does not charge any international transaction fees. For further information, please contact your card provider directly.

What is included in the prices I see?

All prices are inclusive of taxes, tolls, airport parking, admin fees, fuel, environmental surcharges, and any other fees that a Transport Provider might typically include for a standard point to point transfer. Private transfers include any fees for meet and greet services where available.

Additional requirements such as child seats and extra luggage allowances may incur an additional cost, and the Transport Provider will confirm this with you directly.

How do I cancel my booking?

We are sorry to hear that you want to cancel your booking. To cancel a booking, click the Manage Booking link at the bottom of our website and navigate to your country of travel then enter your booking details, and then click Manage My Booking. Scroll down to the bottom of the page and click the Need to cancel your booking? link, add a reason, and click the cancel booking button. Once requested, you will be able to see that your booking has been cancelled.  

Some booking types are unable to be manage in this tool. If you are unable to cancel your booking yourself, please email bookings@jayride.com with your booking ID in the subject.

If you have any questions feel free to Contact Support, and refer to the Cancellation and Refund Policy.

Can I book for travel today?

Only some of our Transport Providers are able to provide transfers on such short notice. At this time online bookings generally must be made 12 to 24 hours ahead of travel. If you need to book transfers for travel on shorter notice than that no service is available, please Contact Support and our team will find you a Transport Provider who can provide the service.

Can I book for pick-up from multiple locations?

At this time you can only book a transfer for pick-up from a single location. To make a booking from multiple locations, please book for each pick-up location separately. If this is not what you want, please Contact Support and our team will help you book.

Can I change the number of people travelling?

At this time when you're booking a return transfer on our website you can only change the time and date of travel, while locations and the number of passengers must remain the same. To change the number of passengers on your return transfer, please make a separate booking.

Can I book a transfer that does not go to or from an airport?

Only some of our Transport Providers are able to provide transfers that don't travel To or From an airport. At this time all online bookings require an airport for either the To or From locations. If you need a transfer that does not go To or From an airport, please Contact Support below and our team will find you a Transport Provider who can provide the service.

Are there any discounts for children and seniors?

No, at this time our website only accepts Visa and Mastercard. You can tell us how you prefer to pay, please Contact Support below and let our team know which payment options are missing for you and let our team know which discount you want to see.

How can I find transfers To or From my address?

You can search for your pick-up or drop-off location using the From and To search at the top of the Find Transport page. Simply click into the search field and begin typing your search location to see a list of suggestions. Then be sure to select your location from the suggestion list provided to make your booking.

You can search for any From and To locations on Jayride, with transfers available for all major airports and nearly all local destinations. If you can't find any available services for your transfer, please Contact Support below and our team will help you book.

Do I have to book and pay for babies and children?

Your Transport Provider needs to know the exact number of people travelling to provide the service, including your children, so please book and pay for their travel. If you require a baby seat or child booster for any children travelling with you, please be sure to leave a note for your booking requirements in the additional notes field.

Are there any discounts for children and seniors?

At this time there are no discounts for children and seniors. You can request this feature, please Contact Support below and let our team know which discount you want to see.

Can I book for disabled access transport?

Only some of our Transport Providers are equipped to provide disabled access with their vehicles. At this time our website does not support booking for disabled access without prior contact with our Transport Providers. Before booking, please Contact Support below and let our team know that you need disabled access.

Can I book for baby seats, extra luggage, or other items?

You can book for baby seats, extra luggage, and any other items by noting these on your booking in the extra items field. Please be aware that extra items and other requirements may incur additional fees directly from your Transport Provider. Your Transport Provider will confirm your transfer based on your travel details provided. Your Transport Provider will try their best to accommodate you, but if not then Contact Support.

What happens after I book?

A booking confirmation page will appear, and you will also get an email confirming your Jayride booking. Your pick-up time will be confirmed by your Transport Provider based on your travel details provided.

When will I be picked up?

Your Transport Provider will contact you regarding the best pick-up time for you based on your travel details provided. Plus, after you make your booking on Jayride, you will get your Transport Providers full contact details. If you still have questions about your pick-up time, please contact your Transport Provider directly.

Where do I meet my driver at the airport?

You will receive airport meeting instructions by your Transport Provider after you book on Jayride. Your Transport Providers meeting instructions are provided on your booking confirmation. If you still have questions about where to meet at the airport, please contact your Transport Provider directly.

Where will I be dropped off?

You will be dropped off at the location you booked on Jayride. All our transfers are door to door, and your driver will take you to the exact location that you selected on your booking.

What vehicle will my driver use for the transfer?

You can enquire about the vehicle with your Transport Provider directly. You will get your Transport Providers full contact details after you book on Jayride.

Usually, for a shared transfer you are paying for a seat and therefore cannot choose the vehicle for your transfer. Usually for a private transfer, you are paying for the whole vehicle, ranging between a sedan, van, or minibus.

What can I do if I've paid the wrong amount?

The amount you have paid is the final price for your transfer based on the travel details you provided. Please feel free to Contact Support below if you are still unsure, and we will happily answer any questions.

Can't find an answer to your question?

Feel free to Contact Support and tell us how we can help you.