Jayride.com is a transfer comparison website that connects thousands of ground transport companies with a global network of travellers and travel agents. Our mission is to give travellers access to seamless transport experiences. We offer a platform for transfer companies like you to sell transport to passengers, and for passengers to book directly with transfer companies.
There are plenty of benefits!
It’s super simple– just get in touch with us. Fill out our Transfer Supplier enquiry form or send us an email at firstname.lastname@example.org with your details and we’ll be in touch.
Nope! It’s totally free. You simply tell us your pricing, and Jayride.com adds a small commission on top of each booking.
Once a payment is received from the passenger, Jayride.com will hold payment on behalf of the passenger until the transfer is successfully completed.
Once travel is completed successfully, Jayride.com will transfer payment to the transfer company.
Note: If travel pick-up is not completed successfully due to an unsuccessful pick-up by the supplier, Jayride.com will refund money to the passenger. If you have any questions about your travel statements, payments or need to update your bank details, you can email us at email@example.com.
Jayride.com will send you travel statements each month with a clear breakdown of all your completed bookings and will transfer your payment each month.
While we endeavour to ensure all pricing is correct, occasionally the wrong price is advertised. This could be due to us estimating how much a fare may cost to a destination that hasn’t been filled out in the supplier proposal sheet. To help ensure prices are consistent, please make sure that you fill out the supplier proposal sheet as accurately as possible, and advise us of your latest price lists by emailing firstname.lastname@example.org.
Note: The fare specified on a booking confirmation is the contracted rate with Jayride.com minus commissions. If the fare is incorrect, please email us at email@example.com as soon as possible. If you receive a booking with an incorrect fare, please reply to the confirmation email and advise us of the correct fare and why you believe the fare is incorrect. Our support team will then review the new rate and advise if the booking will proceed or not. We will then update the fare on Jayride.com for future bookings.
It’s easy! If you need to update your prices or your service area, just send us an email at firstname.lastname@example.org. You can also email us if you’re unavailable for a certain period; just let your account manager know and we’ll change your availability accordingly.
Remember: It is your responsibility to keep Jayride.com up-to-date with your company’s information such as availability, operational hours and surcharges. It’s important you advise us of any changes as soon as you can by sending us an email.
If you’d like to be removed from Jayride.com, we’re sad to see you go, but understand there are a number of reasons why you may no longer be able to list yourself as a transfer company with us. Simply send us an email at email@example.com
Once a customer has made a booking through Jayride.com, you will receive a booking confirmation email with the following information:
It is then up to you to contact your passenger to organise a pick-up time and confirm drop-off and pick-up destinations. Jayride.com is a comparison site so we simply connect you with passengers.To ensure a great customer experience, you need to directly contact your passengers to confirm this information.
You can charge your passenger directly for any extra items they request, such as baby seats, extra luggage and over-sized luggage, by your preferred payment method. Please be sure to communicate clearly with your passenger any extra charges prior to the travel date.
If you receive a booking but do not have all the required information, contact your passenger to confirm any missing information such as flight details and pick-up address. If you receive a booking made through a travel agent that is missing booking details, such as customer details, email the travel agent and request these details.
Jayride.com sends out bookings based on the information provided by the transfer company. If you receive a booking but it is outside your regular service area, please treat it as a normal booking and endeavour to complete it. Notify Jayride.com as soon as possible by emailing firstname.lastname@example.org so we can update Jayride.com with the correct information.
First check your phone and email for any correspondence from your passenger. If there has been no contact and you are:
At the airport
Please make sure you are waiting for your passenger at the pre organised meeting area, which is specified on your meeting instructions that you organised previously with your passenger. If you are having trouble locating your passenger, please attempt to contact them via phone and/or email. Involve airport ground crew if necessary.
At a hotel
Let the hotel staff know you are there picking up the passenger, and attempt to contact the passenger via phone or email.
Note: It is always best to confirm a pickup time directly with your passenger, prior to the day of travel.
At a residential address
If you’re picking up a passenger at a residential address and you cannot locate them, knock on the passenger's door. If they do not answer, please attempt to contact the passenger via phone or email.
Notify Jayride.com if the booking was unsuccessful due to being unable to locate your passenger by emailing email@example.com.
If a passenger has booked a transfer and they don't show up, you will be paid in full if:
If you have had an unsuccessful pick-up due to not being able to locate the passenger, please notify us by replying to the booking confirmation as soon as possible by emailing us at firstname.lastname@example.org.
Please note: your passenger may still request a refund, even if they did not show up for a transfer. In these cases, Jayride.com will pass the refund request feedback onto the supplier, and the refund request process will be followed.
This is not an ideal situation, as unsuccessful pickups will impact your reliability score and inconvenience the passenger. If a pick-up is not successful due to a transfer company missing the pick-up, you will not be paid for the booked transfer.
Your reliability score is a score calculated automatically to reflect the reliability of your service on Jayride.com. The rating takes into account two main factors:
This score is often used by travel partners and agents browsing our catalogue for reliable transfer companies to book for their clients, so it is in your best interests to maintain a high reliability score.
No worries, just email us at email@example.com with your enquiry and we’ll get back to you.