Refunds & Cancellation Policy

Overview

This is a summary of our refunds and cancellation policy. Please read our full Terms and Conditions.

Jayride allows you to book directly with your transport supplier on the Jayride website. In addition, Jayride makes the booking process easy by making sure all prices are fixed, by holding your booking money on your behalf until after travel, and making available 100% refunds in certain cases.

100% refund guarantee

Because your plans may change, Jayride guarantees a 100% refund on cancellations, with no cancellation fees, on all cancellations received not less than 24 hours before your scheduled pick up time.

Please contact Jayride as soon as possible for cancellations on confirmed bookings so that we can process your refund.

Booking cancellations

You may cancel your booking at any time prior to your pick-up departure time. In order to make a cancellation, you must notify Jayride. You should notify Jayride as soon as possible in order to make sure you are eligible for a refund. Refunds are only available if the cancellation is made more than 24 hours before your scheduled pick up time

Your booking is not considered cancelled until Jayride confirms your cancellation. The time of cancellation is considered to be the time Jayride receives your cancellation request.

Fees and refunds on booking cancellations

You are eligible for a 100% refund on your booking, with no cancellation fees, for cancellations greater than 24 hours prior to your pick-up departure time.

You are not eligible for any refund on your booking for cancellations 24 hours or less prior to your pick-up departure time.

Booking changes

You may change your booking details at any time more than 24 hours prior to your pick-up departure time. In order to make a change, you must notify your transport supplier as soon as possible for any changes to your booking details.

Your booking details are not considered to be changed until your transport supplier confirms the change. The time of the change is considered to be the time that the transport supplier confirms the change.

It is recommended that you call your transport supplier to make any changes immediately as you need them.

It is usually not possible to make changes to bookings 24 hours or less prior to your pick-up departure time, except at the sole discretion of your transport supplier.

Fees and refunds on booking changes

You are eligible for no fees for changing your booking details, for changes greater than 24 hours prior to your pick-up departure time, so long as the total cost of your transfer remains the same.

If booking changes result in extra charges in addition to the amount previously paid, you will need to settle the difference with your transport supplier.

If booking changes result in lesser charges in addition to the amount previously paid, no partial refund is possible and your fee for the change is equal to the difference between the two charges.

Disputes

You are eligible for no fees for changing your booking details, for changes greater than 24 hours prior to your pick-up departure time, so long as the total cost of your transfer remains the same.

If booking changes result in extra charges in addition to the amount previously paid, you will need to settle the difference with your transport supplier.

If booking changes result in lesser charges in addition to the amount previously paid, no partial refund is possible and your fee for the change is equal to the difference between the two charges.

Liability

Despite your transport supplier’s best intentions, your best intentions, and the capabilities of the Jayride website, your travel plans may go awry. Please note Jayride is not responsible for any loss or damages incurred as a result of a transport booking via Jayride.

By using Jayride you agree to Jayride’s Terms and Conditions which outline this in more detail.

Further information

For any questions regarding this policy, please contact us.

For any specific questions regarding your transport, please contact your transport supplier.

Last updated

We update this policy from time to time, so please refer to this page regularly. This page was last updated on 20 February 2019.

Jayride Group Limited, ACN 155 285 528.