At Jayride (“we”,“us” or “our”), we are committed to compliance with privacy laws which apply to our business and which set out standards for the management of personal information. We take the responsibility over the security of your personal information very seriously.
By visiting our sites and/or using our services, you are agreeing and consenting to the practices described in this Policy. For a better understanding, please read our Cookie Statement and Terms and Conditions. If you do not agree with all or part of this Policy, or do not wish to be bound by it, we recommend you that you do not visit our site or use our services.
What personal information do we collect and hold?
The personal information we collect and hold is what we consider reasonably necessary for our business functions and activities.
Personal information you give to us
Every time you make a booking, we will generally require you to provide personal information such as your name, phone number, email address, flight number, pick-up and drop-off addresses and credit/debit card details . We may also require personal information such as your name and email address when you subscribe to our email communications or if you contact us through customer services, as well as any other interactions on our website, platforms or social media services, such as when reviewing our services and/or transport companies or when commenting on our blog.
When we collect personal information about you, we do so by making a record of it. We do this when:
- you communicate with us online, for example if you create an account with us or utilise our booking platform or mobile app when available;
- you subscribe to our newsletter;
- you take part in any trade promotions, testimonials, surveys or focus groups we are involved in conducting;
- you provide personal details to us during the course of a transaction making a booking;
- you deal with us in other ways involving a need for personal information to be provided such as when you make contact with us.
Personal information we collect automatically
When you visit any of our sites, we automatically collect certain information from you. This includes your IP address, the browser you are using, your language settings, how you got here and how you interact with our website, for example, when performing searches, and the options related to those searches. This is non-personally identifiable information that may be stored and used to enhance and administer our website, provide products and services. For more information check our Cookie Statement.
Personal information we receive from other sources
In addition, we may also receive information about you from other sources (e.g. when one of our affiliates or partners has directed you to our platform). This includes our affiliated entities, business partners, and other third parties, such as advertisers. We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to facilitate a better service to you by us. When you visit our website, social media pages, app or click on our advertisements displayed on the online media of other companies, we may collect information about you using technology which is not apparent to you.
Ability to use a pseudonym
You have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical or where the law or a court order provides otherwise. Given our services are usually of a personalised nature, and that we generally need to disclose or share certain personal information and location details with your chosen Transport Company in order to service your booking, it is generally not practicable to utilise our service without identifying yourself.
Storage of personal information
Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers.
Why do we collect your personal information?
We collect your personal information mainly for the purpose of seeking to provide you with a transport solution that meets your needs and to manage your booking. When we collect, hold and use your personal information, we may also do it primarily to:
- ensure that our services are tailored to your specific needs;
- maintain our customer records;
- allow you to participate in Jayride activities;
- respond to any request for products or services;
- fulfil booking requests placed with Jayride by any means (including through our website or app when available);
- provide newsletters; and
- maintain a record of enquiries, complaints and adverse event reports relating to your booking and transport experience.
We may use some of your personal information to market to you and to others and for incidental purposes. Not all information collected in respect of you is used for marketing and the majority of information is collected solely for the purpose of providing products, access to the website, and to facilitate your transport booking.
We disclose personal information we collect for those purposes, and for incidental purposes. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses.
We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. When marketing to you, your personal information is only ever used or disclosed for our own purposes. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this.
We may de-identify your personal information. We may do this for use and disclosure of the anonymous data for various data analytics purposes.
Who do we share your personal information with?
We are serious about protecting your personal information. For that reason, we do not share the personal information you provide to us, except as outlined in this policy.
For example, we will share with your chosen Transfer Company the following information: name, email address, phone number, flight number, pick-up and drop-off adress. We do so to facilitate your transport booking. The Transfer Company needs this information to carry out your journey, which includes, to pick you up and drop you off at the right places and at the right time. Please be aware that your chosen Transfer Company may contact you to confirm, arrange and organise your booked trip. Please note that we will never share your payment details with anyone except as necessary to process your payment for our services.
Regarding any reviews you provide about Jayride or the Transfer Company, once you post a review on our website or another review website, you are authorising us to share it with our website visitors (public knowledge), as well as with the Transfer Company you have reviewed. We may also use it for marketing purposes. This also applies to any interaction with you on our website or social media.
We may share some information from you such as your search information, preferred browser etc with our business partners, affiliates and third party companies. These companies may use this information to provide advertisements on our website and other sites about goods and services that may be of interest to certain users and for statistics purposes.
We may share your personal information in any case where we are required to do so by any applicable law or any regulatory authority to whose jurisdiction we are subject.
We may allow your personal information to be shared with those who are in countries other than your own location. We do this:
- where we have made a business decision to store our data with a trusted service provider who is in the business of providing data storage and processing services. Examples are those who store and process our email and mobile application data. These services providers commonly have diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency. Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in;
- for disclosures between our group companies. Our main business location is in Australia but we do business in a number of countries and some of our group companies may be based in other countries from time to time;
- when our business that collected your personal information is in a different country to your location; and
- when you choose to make a booking with a transport company for transport services in a country outside of Australia.
How long do we store your personal information?
We respect your privacy and therefore store only an amount of your personal information reasonably required for us to provide you with our services and only keep it as long as it is necessary to fulfil the purpose for which your information was collected and for contractual reasons according the applicable law. We do not store your payment information; we collate it for the sole purpose of making and processing your booking.
If you ask us to send you offers and news by email, we will store your email address alongside your travel details until you unsubscribe from our mailing list. Our direct marketing materials will tell you how to do this.
How do we protect your personal and payment information?
All pages that require you to enter your personal information or payment details on our site are encrypted and transmitted via SSL. To ensure that the page you are viewing uses SSL (Secure Sockets Layer) encryption, you should look for the padlock icon in your browser.
We are PCI Compliant (Payment Card Industry Data Security Standard).
Our websites and services are not intended for children under 18 years of age. They will need parental or guardian knowledge and consent to visit us and/or use our services.
If you are a parent or guardian of a child under 18, and you have noticed that we have collected his or her personal information without your permission, please contact us at firstname.lastname@example.org and we will delete that information upon request as quickly as possible.
How to request access, update or correct your personal information and exercise other rights
We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by applicable law). If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at:
Jayride Group Ltd. ACN 155 285 528
11/55 Clarence St
Sydney NSW 2000
If you need to update or correct your personal information we hold, please contact our Privacy Officer at one of the above contact points.
In order to exercise other rights, please click here and follow the instructions.
Before we action your request we may require some proof of identity. The processing of your request is free of charge and we will action it within 30 days. We may charge a reasonable fee if your request is manifestly unfounded or excessive, in particular of its repetitive character, or otherwise allowed under applicable law.
You can unsubscribe from our marketing emails at any time, by clicking on the ‘unsubscribe’ link inserted in all of our emails. When doing this, you will be removed from our mailing lists immediately.
You may opt out of receiving promotional emails and other messages from Jayride by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, with the purpose of keeping you informed of your booking.
Limits of this policy
This is a policy only. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us. We have separate charters concerning our employees – this policy does not apply to the personal information of our employees in their capacity as such.
How you can complain about our management of personal information
If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.
Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the relevant privacy regulator for further investigation and will provide you with the regulator’s contact details.
More information about privacy law and privacy principles is available from the privacy regulator. The privacy regulator in Australia is the Privacy Commissioner: www.oaic.gov.au (email: email@example.com).
Jayride Group Ltd. ACN 155 285 528 controls the processing of personal data of this website as described above. Jayride is an Australian company, and is headquartered at 11/55 Clarence St, Sydney NSW 2000, Australia.
If you have any question or enquiries please contact us at firstname.lastname@example.org
We update this policy from time to time, so please refer to this page regularly. This page was last updated on 18 February 2019
Jayride Group Limited, ACN 155 285 528.