Book With Confidence.
Travel Safe.

Jayride's COVID-19 health and safety measures

Look for the “Covid-19 Prepared” Symbol

Your health and wellness is our number one priority. Jayride’s global network of transfer companies has been working tirelessly to make sure their drivers are following health and security measures to be COVID-19 prepared.

Transfer companies who have COVID-19 hygiene procedures in place are now listed with a “COVID-19 Prepared” icon on our product. These transfer companies have confirmed with us that they are doing at least two of the following:

Hand sanitiser or disinfectant wipes available

Cleaning the vehicle after every customer

Driver will be wearing a mask

Social distancing wherever possible

Find the right ride for your next travel

A Cancellation Policy as flexible as your travel plans

We get it. It’s hard to commit to a travel plan when everything can change in a heart beat.

It’s why we revised our cancelation policy to accommodate to your new and dynamic needs. Now you can cancel up to 48 hours before travel and receive a full refund. No questions asked.

See the FAQs below for more information.

Health & Safety Tips for Travellers

When you travel please follow the below steps to help keep you, your driver and our community safe as per the recommendations from the World Health Organisation.

Wash your hands before and after you ride
Use the provided sanitiser where possible
Avoid touching your face, eyes and mouth
If you sneeze or cough, do so into your elbow or a tissue
Consider wearing a mask, covering your nose and mouth, to reduce the risk of transmission
If possible, sit in the back with your window open

FAQs

How can I cancel my booking and get a full refund?

You can cancel up to 48 hours before travel to receive a full refund.

Cancellations can be made directly on our website by visiting Manage my Booking and clicking “Cancel my Booking”.

Please contact Jayride as soon as possible if you have trouble cancelling a confirmed booking so that we can process your refund.

What if I just need to change my booking dates?

If you need to change your booking dates, we also offer flexible booking amendments to help you travel in case your plans change close to travel time. Please contact Jayride and your transport
company as soon as possible before your pickup time to ensure we can accommodate you.

How do I know the transport company I’m booking is taking COVID-19 safety measures?

Transfer companies who have COVID-19 hygiene procedures in place are now listed with a “COVID-19 Prepared” icon on our product. Look out for this icon when you search for a ride.