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Jayride’s COVID-19 Health and Safety Measures

Look for the “COVID-19 PREPARED” Tag


Your health and wellness is our number one priority. Jayride’s global network of transfer companies works tirelessly to make sure their drivers are following health and security measures to be COVID-19 prepared.

Transfer companies who have COVID-19 hygiene procedures in place are listed with a “COVID-19 PREPARED” tag in our listings. These transfer companies have confirmed with us that they are doing at least two of the following:

Sanitizer or disinfectant wipes available

Cleaning the vehicle after every customer

Driver will be wearing a

Social distancing wherever possible

Health and Safety Tips for Travelers

Follow these steps to help keep everyone safe and healthy.

  • Wash your hands before and after you ride
  • Use the provided sanitizer where possible
  • Avoid touching your face, eyes and mouth
  • If you sneeze or cough, do so into your elbow or a tissue
  • Consider wearing a mask, covering your nose and mouth, to reduce the risk of transmission
  • If possible, sit in the back with your window open

Cancellation Policy FAQ

Because travel plans can change quickly, our cancellation policy gives you up to 48 hours before your trip to cancel with a 100% refund.

You can cancel up to 48 hours before travel to receive a full refund.

Cancellations can be made directly on our website by visiting Manage My Booking and clicking “Cancel My Booking”.

Please contact Jayride as soon as possible if you have trouble cancelling a confirmed booking so that we can process your refund.

If you need to change your booking dates, we also offer flexible booking amendments to help you travel in case your plans change close to travel time.

Please contact Jayride and your transport company as soon as possible before your pickup time to ensure we can accommodate you.

Transfer companies who have COVID-19 hygiene procedures in place are listed with a “COVID-19 PREPARED” tag on our product. Look out for this tag when you search for a ride.