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Getting to know Our Top Traveller FAQS

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Got a question about or your airport transfer? No worries! We’ve compiled a list of our top frequently asked questions, so you can rest assured you’re in-the-know when it comes to booking your airport transfer.

Who is

We’re glad you asked! We’re a transfer comparison site where you can compare thousands of transfer companies in one easy online location and book the best deal for wherever you need to go, whether you need the cheapest price or a touch of luxury. Find a price and transfer type that’s right for you – from private cars to shared shuttles, and everything in between – plus, see star ratings and real passenger reviews to help you make an informed decision about which transfer company to book.

You can find out more about how it all works here.

How can I get a quote for an airport transfer?

Easy! You can get a quote by searching for your pick-up and drop-off locations on our Find Transfer page. Enter the airport name and the full address of wherever you need to go or be picked up from, whether it’s a hotel, residential address, cruise ship terminal or tourist attraction.

For an accurate price, please be sure to complete the number of passengers travelling, the date of travel and your flight time (don’t forget to include details for both legs of your trip if you’re booking a return transfer).

All prices are the total price for all passengers travelling, and are based on the full travel details you provide, which means if you’re travelling with children, you need to include them in the total number of passengers.

What’s the difference between a transfer company and

Your transfer company is the company that you choose to provide your airport transfer. is a search and comparison site – we work with thousands of transfer companies across the world so you can find the airport transfer that’s right for you in one easy, convenient online location. Simply compare, book and enjoy your airport transfer.

What’s the difference between shared and private transfers?

When booking your airport transfer, you have the option of booking either a private transfer or shared shuttle. Here are some tips to help make the right selection for you:

Shared airport transfer

Shared shuttle means you’re booking a seat on a vehicle, and will likely be sharing with others. As such, this is generally the cheaper option. Journey times will usually take longer with a shared shuttle, and pick-up times are usually determined by the transfer company.

Shared shuttles are perfect for those on a budget and who don’t mind sharing their ride with other travellers.

Private airport transfer

A private transfer is your own private vehicle, offering a faster journey and flexible pick-up times.

Travel in style in a private vehicle. There are three main types of private transfers available on Private Car, Luxury Vehicles, and Rideshare.

Some private transfer companies will offer a Meet and Greet service as part of the service, but be sure to double check your chosen transfer company offers this before booking

Private Transfer
Compared to a shared shuttle, if you’d prefer your own vehicle to go straight to where you need to be – because you’re travelling with family, in a group, or on business for example – then a private transfer might be the best option for you. Meet your driver at a pre-agreed meeting spot, plus you can pre-book children’s seats or book for extra luggage with a private transfer.

Want a Meet and Greet? Look for the green Meet and Greet icon on the transfer company’s profile. Not all private transfers offer meet and greet, so be sure to double check at the time of booking that your selected transfer company offers Meet and Greet.

Luxury Vehicle
Want to arrive in style? Choose from the many luxury transfer companies listed on for an extra special arrival. Whether you want a limousine or luxury car, there’s a luxe transfer option for you. Great for honeymooners, CEOs, business travellers or any special occasion.


We work with a number of different rideshare companies, such as Lyft. These are generally our most affordable private transfer options.

Can I book baby seats/oversized or extra luggage/disabled access?

You can book baby seats, extra luggage, and any other items by requesting these on your booking form in the extras fields. Please be aware that extra items and other requirements may incur additional fees from your transfer company. They will try their best to accommodate you, but if unable to then you can contact’s Customer Support team.

For disabled access, only some of our transfer companies are equipped to provide disabled access with their vehicles. At this time, our website does not support booking for disabled access without prior contact with our transfer companies. Before booking, please contact’s Customer Support team and let our team know that you require disabled access for your transfer.

Can I make changes to my booking?

If you need to change your contact details or the time and date (for instance if your flight time changes) of your booking, then contact us using our online form with your booking ID and desired changes, and we can update your booking for you.

If you need to make any changes to your booking that alter the price (for example, changing location or the number of people travelling), then you will need to cancel your original booking and create a new one. Our team can advise the best course of action for you, so please don’t hesitate to contact us if you need some help.

Please note: We are unable to update your booking within 48 hours of travel. Any updates within 48 hours of travel need to be made directly with your transfer company by contacting them using the details on your booking confirmation.

How do I contact my driver?

Once your booking is complete, you’ll receive an email with the contact details of your transfer company so you can organise a pick-up time and location.

What happens if my flight is delayed?

Please contact your transfer company as soon as you can to let them know you are delayed. You will find their contact details on your booking confirmation.

If your flight is delayed, you’ll need to contact your transfer company and let them know so they can adjust your pickup time accordingly

Can I provide feedback about my driver and transfer company?

Yes! We love hearing about your experiences, both positive and negative, so we can ensure we are providing you with excellent airport transfer companies now, and in the future. We’ll send you an email 48 hours after you’ve travelled asking you to review your transfer company and driver.

We’d love you to also review your experience booking your airport transfer on the website, so we can continue to improve. Check your inbox for an email from us asking you to review your experience using

Still got a question about Visit our Help Centre, or write your question in the comment box below.

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