Call to book

Getting to know Our Top Traveller FAQS

Table of Contents

Getting to know Our Top Traveller FAQS

Got a question about or your airport transfer? No worries! We’ve compiled a list of our top frequently asked questions, so you can rest assured you’re in-the-know when it comes to booking your airport transfer.

Who is

jayride logo

We’re glad you asked! We’re a transfer comparison site where you can review and compare thousands of transfer companies all in one place online and book the best deal for wherever you need to go, whether you need the cheapest price or a touch of luxury. Find a price and transfer type that’s right for you – from private cars to shared shuttles, and everything in between – plus, see star ratings and passenger reviews to help you make an informed decision about which company to book.

You can find out more about how it all works here.

What locations do Jayride operate in?

From London to New York. Jayride operates in over 110 countries globally and partners with over 3,700 transport companies worldwide.

What’s the difference between a transfer company and

Your transfer company is the company that you choose to provide your airport transfer. is a search and comparison site – Jayride review thousands of transfer companies across the world, and collates all the information into one no hassle, reliable and convenient, online location. Simply review and compare, book and enjoy your airport transfer.

What sets apart from transfer companies?

What sets apart from transfer companies

While transfer companies provide the actual airport transfer service, serves as a comprehensive search and comparison platform with a strong emphasis on customer feedback and Jayride reviews.

By providing a centralised platform to compare prices, and transfer types, and access passenger reviews, enables travellers to make informed decisions and book their transfers with confidence. We believe that customer reviews play a vital role in enhancing the overall experience and ensuring the highest quality of service.

How can I get a quote for an airport transfer?

How can I get a quote for an airport transfer

Easy! You can get a quote by searching for your pick-up and drop-off locations on our Find Transfer page. Enter the airport name and the full address of wherever you need to go or be picked up from, whether it’s a hotel, residential address, cruise ship terminal or tourist attraction.

For an accurate price, please be sure to include the number of passengers travelling, the date of travel and your flight time (don’t forget to provide details for both legs of your trip if you’re booking a return ride.

All prices are determined by the total number of passengers travelling and the other travel details you provide, which means if you’re travelling with children, you need to make sure you include them in the total number of passengers.

How do I find the best deal on airport transfers?

How do I find the best deal on airport transfers

At, finding the best deal for your airport transfer is a breeze. Start by entering your pick-up and drop-off locations on our Find Transfer page. Once you’ve filled in the necessary details, you’ll be presented with a list of transfer companies offering their services for your chosen route.

To make an informed decision, pay close attention to the star ratings and real passenger reviews provided by previous consumers. A Jayride review will offer valuable insights into the quality of service, reservation or booking process, reliability, and overall customer satisfaction. By taking the time to read the Jayride reviews, you can gauge the experiences of other travellers and choose the services that best suit your needs.

How far in advance should I book my airport transfer on

How far in advance should I book my airport transfer on

It is generally advisable to book your airport transfer on as soon as your travel plans are confirmed. By booking in advance, you can secure your preferred transfer company and ensure availability, especially during peak travel seasons or for popular routes.

While some transfer companies may accept last-minute bookings, availability could be limited, and you may not have as many options to choose from. To avoid any inconvenience or the risk of not finding a suitable transfer, we recommend booking at least 24 to 48 hours before your scheduled travel date.

By planning ahead and booking early, you can have peace of mind knowing that your airport transfer is taken care of, allowing you to focus on enjoying your trip.

What’s the difference between shared and private transfers?

What’s the difference between shared and private transfers

When booking your airport transfer, you have the option of choosing either a private transfer or shared shuttle. Here are some tips to help make the right selection for you:

Shared airport transfer

Shared shuttle means you’re booking a seat on a vehicle, and will likely be sharing with others. As such, this is generally the cheaper option. Journey times will usually take longer with a shared shuttle, and pick-up times are usually determined by the transportation service.

Shared shuttles are perfect for those on a budget and who don’t mind sharing their ride with other travellers.

Private airport transfer

A private transfer is your own private vehicle, offering a faster journey and flexible pick-up times.

Travel in style in a private car. There are three main types of private transfers available on Private Car, Luxury Vehicles, and Rideshare.

Some private transfer companies will offer a driver Meet and Greet service as part of the service, but be sure to double check your chosen transfer company offers this before booking

Private Car

Private Car

Compared to a shared shuttle, if you’d prefer your own vehicle to go straight to where you need to be – because you’re travelling with family, in a group, or on business for example – then a private transfer might be the best option for you. Meet your driver at a pre-agreed meeting spot, plus you can pre-book children’s seats or book for extra luggage with a private transfer.

Want a Meet and Greet? Look for the green Meet and Greet icon on the transfer company’s profile. Not all private transfers offer meet and greet, so be sure to double check at the time of booking that your selected transfer company offers Meet and Greet.

Luxury Vehicle

Want to arrive in style? Choose from the many luxury transfer companies listed on for an extra special arrival. Whether you want a limousine or luxury car, there’s a luxe transfer option for you. Great for honeymooners, CEOs, business travellers or any special occasion.


We work with a number of different rideshare and taxi organisations, such as Uber & Lyft. These are generally our most affordable private transfer options.

Can I book baby seats/oversized or extra luggage/disabled access?

Can I book baby seats_oversized or extra luggage_disabled access

You can book baby seats, extra luggage, and any other items by requesting these on your booking form in the extras fields. Please be aware that extra items and other requirements may incur additional fees from your transfer company. They will try their best to accommodate you, but if you need further help do contact’s Customer Support team.

For disabled access, only some of our transfer companies are equipped to provide disabled access with their vehicles. At this time, our website does not support booking for disabled access. Before booking, please contact’s Customer Support team and let our team know that you require disabled access for your transfer.

What happens if my flight is delayed?

Please contact your transfer company as soon as you can to let them know you are delayed. You will find their contact details on your booking confirmation.

If your flight is delayed, you’ll need to contact your transfer company and let them know so they can adjust your pickup time accordingly.

How do I contact my driver?

How do I contact my driver

Once your booking is complete, you’ll receive an email with the contact number of your transfer company so you can organise a pick-up time and location.

Can I make changes to my booking?

If you need to change your contact details or the time and date (for instance if your flight time changes) of your booking, then contact us using our online form with your booking ID and desired changes, and we can update your booking for you.

If you need to make any changes to your booking that alter the price (for example, changing location or the number of people travelling), then you will need to cancel your original booking and create a new one. Our team can advise the best course of action for you, so please don’t hesitate to contact us if you need some help.

Please note: We are unable to update your booking within 48 hours of travel. Any updates within 48 hours of travel need to be made directly with your transfer company by contacting them using the details on your booking confirmation.

Are there any hidden fees or additional charges when booking through Jayride?

Are there any hidden fees or additional charges when booking through Jayride

At, we believe in transparency, and we strive to provide clear and accurate pricing information to our customers. The prices displayed on our website are inclusive of all taxes and fees, so there are no hidden surprises when it comes to the total cost of your airport transfer.

We recommend reviewing the details of your selected transfer company and reading the terms and conditions before finalising your booking. This way, you can have a clear understanding of the costs involved and can make an informed decision.

As previously mentioned if you do require baby seats, additional  luggage, or any other items these should be added to your booking form in the extras fields. Please be aware these extra items or  requirements may incur additional fees from your transfer company. 

Jayride Reviews – How do I review my experience with Jayride?

Jayride Reviews - How do I review my experience with Jayride

Every bookable trip on our website includes a section for you to leave a verified Jayride review. We aim to provide the most transparent picture to our customers and welcome all feedback related to your experience. Keep an eye on your inbox post-booking for instructions on how to review your experience with Jayride. Find out more on the Jayride Reviews and Guidance page.

Will Jayride review the feedback I provide about my driver and transfer company?

Will Jayride review the feedback I provide about my driver and transfer company

Yes! We love hearing about your experiences, and will review both positive and negative feedback, so we can ensure we are providing you with excellent airport transfers now, and in the future. We’ll send you an email 48 hours after you’ve travelled asking you to review your transfer company and driver.

Blog Contents